AR Report (Accounts Receivable) - Detailed Report

Detailed AR Report Overview

The Detailed AR Report allows you to view a patient’s payer balance for a specific date range. This report functions like a call report, making it easy to follow up with insurance companies directly—without needing to open individual patient files.

The report displays details such as:

• Patient name and birthdate
• Case information
• Charges and dates of service
• Current balance
• Last billed date (this updates if the charge is rebilled)
• Insurance company name
• Patient insurance ID number
• Payer contact information
• And more

Filtering options:
You can run the report by:

• Billing Entity
• Case Type
• Payer Type

Sorting and Internal IDs:
Patient names are ordered by their internal ID. If you’d like to see internal IDs in your Rolodex:

1. Right-click a column header (e.g., First Name).
2. Select Choose Columns and drag Internal ID into your preferred location.
3. Right-click again and choose Save Grid Layout to lock in your view

If you’d like a Summary Report (showing patient name, total case balance, patient balances, and payer balances), go to Reports > AR.

To Run the Detailed AR Report

You will press the Reports button located in your Tool Bar

 Next, select the "Ar Payer Detail" button

Select the filters you’d like to run the report by:

• Filter Type: Use the dropdown to select Billing Entity or Treating Provider.
• Balance: Choose from:

1. All cases with a balance (regardless of aging)
2. Or filter by aging range: 0–30, 31–60, 61–90, 91–120, or 121+ days past due

• Billing Entity: Select a specific Billing Entity entered in Admin > Billing Entity, or choose None to include all.
• Case Type: Select a specific Case Type, or choose None to include all.
• Payers: Click in the search area to either Select All or check individual payers.

Next, hit the Submit Button to generate your report according to the filters selected:

Here is an example of how your AR report will generate

How to Print, Export, and Navigate AR Reports

When you generate an AR report, the toolbar at the top of the page gives you several options to view, print, and manage your report.

The most used function within the toolbar is Print and Export (highlighted in the red boxes in the image above) can be easily located. All functions are listed below.

File Options

• Open: Open another saved file.
• Save: Save the report as a file on your computer.

Print Options

• Print (red box): Opens the print dialog so you can choose a printer and settings.
• Quick Print: Sends the report directly to your default printer.
• Page Setup: Adjust page size, margins, and orientation before printing.

Navigation

• Move between report pages with First Page, Previous Page, Next Page, and Last Page.
• Use the Navigation Pane to jump to specific sections.

Zoom & Layout

• Zoom In/Out: Adjust how large the report looks on screen.
• Page Layout: Choose single page view, continuous scrolling, etc.
• Enable Continuous Scrolling: Let's you scroll through the report smoothly instead of page by page.

Export (red box)

• Export the report into other formats (such as PDF, Excel, or Word) for saving or sharing.

Document Tools

• Parameters: Adjust report filters (if available).
• Watermark: Add a watermark (like “Draft” or “Confidential”).

Helpful Information

• The AR Report refreshes whenever a new payment is received or when a patient’s appointment is marked as Completed.

• If write-offs were added after the last completed appointment (and the patient hasn’t been seen since), the AR Report may still show a balance—even if the patient’s Case/Ledger displays a 0.00 balance.

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How to Refresh the AR Report

Option 1: Patient has visits in their case

1. Go to the Patient File.

2. Select the Appointment tab.

3. Open the most recent Completed Appointment.

4. Click Review.

5. Click Check Out on the patient’s appointment.

6. Re-run the AR Report.

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Option 2: Case has only Over-the-Counter charges

1. Go to the Patient File.

2. Select the Ledger tab.

3. Open the Payment tab.

4. Click Post Payment and enter a temporary $0.01 cash payment.

5. Click on the posted payment and select Delete to remove it.

6. Re-run the AR Report.

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Option 3: Contact Support

If the patient still appears on the AR Report, it may mean that money within a charge on the Ledger wasn’t allocated properly. In this case, contact Support for assistance. They will review the Patient File/Charges to identify and correct the issue.

 

- Support Information -

 If you have any questions or need assistance with this process please contact Support by:

Live chat: Click the 'Support Portal' button in your main toolbar (on left-hand side), click the green 'Support' box in bottom right of screen.

***This has the fastest response time***

Phone: [phone]

Email: [e-mail] 

Business hours: Monday-Friday, 8:00am-6:00pm CST