Clearinghouse - Office Ally Contact Info And Application Question - SFTP Account Setup Is Needed?

If a customer is filling out an Office Ally (Billing Clearing House)

Application and has a question:     

"if SFTP Account Setup is needed: see below (SFTP is Secure File Transfer Process)

This is the question on the application:

See Office Ally contact info below:

Office Ally Tele# 1-866-575-4120

Customer Support Option #1

Technical Support Option #2

Enrollment Dept. Option #3