If you are able to log into your database on the Server computer but, when you attempt to sign in on the client pc, you get "Cannot Connect to the Database"
Go to your internet icon to the bottom right of your pc toolbar
Select Open Network and Internet Settings
Select Change Connection Properties
Change to Private if not already selected.
ALL COMPUTERS INCLUDING THE SERVER NEED TO BE ON THE SAME NETWORK AND SET TO PRIVATE
Now please try to log in. If you are still having trouble, REBOOT the device.
Having trouble still? Please contact support.
- Support Information -
If you have any questions or need assistance with this process, please contact Support by:
Live chat: Click the 'Support Portal' button in your main toolbar (on left-hand side), click the green 'Support' box in bottom right of screen. Hours of operation are M-F 8am-6pm CST.
***This has the fastest response time***
Call or Text: 909-378-9514
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