Database Backups

All data is backed up at a secure off-site location via Amazon Cloud Service nightly. This backup is dependent on your internet and server communicating with our backup system. This requires your server to stay powered on and sleep/hibernation settings set to NEVER.

If you receive the following email from support, it is necessary for you to contact us asap so we can restart your backup services:

"We are receiving Backup Errors coming from your server computer. This means your data cannot be backed up at this time. In order to resolve this issue, we need to have access to your server computer for about 10 min. to restart the backup. Please connect to support from your server computer by accessing the Support Icon in your software. We will then provide you with a code to access your computer and resolve this issue.​"

If you would like to perform your own personal and additional backup, you will focus on two locations housed on your server computer:

• C:\CoAction\www\Files
• C:\CoAction\Data\Backup

Please contact support if you have any other questions.

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Need Help?

Our Support Team is here to assist you.

• 💬 Live Chat: In your toolbar, click Support Portal, then the green Support box in the bottom-right corner. (Fastest response time)

• 📞 Phone: [phone]

• 📧 Email: [e-mail]

• 🕒 Hours: Mon–Fri, 8:00 AM–6:00 PM CST