All data is backed up at a secured off site location via Amazon cloud service 3-4 times per day. This backup is dependent on your internet and server communicating with our backup system.
If you receive the following email from support, it is necessary for you to contact us asap so we can restart your backup services:
"We are receiving Backup Errors coming from your server computer. This means your data cannot be backed up at this time. In order to resolve this issue, we need to have access to your server computer for about 10 min. to restart the backup. Please connect to support from your server computer by accessing the Support Icon in your software. We will then provide you with a code to access your computer and resolve this issue."
If you would like to perform your own personal and additional backup, you will focus on two locations housed on your server computer:
Please contact support if you have any other questions.
- Support Information -
If you have any questions or need assistance with this process please contact Support by:
Live chat: Click the 'Support Portal' button in your main toolbar (on left-hand side) within the system, click the green 'Support' box in bottom right of screen.***This has the fastest response time***
Business hours: Monday-Friday, 8:00am-6:00pm CST
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