Pax Connect Error

 

If you are seeing a Connect Error when you are processing a credit card payment with Heartland Pax device, it could be because you have recently rebooted the router or you have had a power outage which MAY have changed the PAX IP#.

If the PAX IP# has changed, you can chat into support so we can update this for you OR you will need to change it in your software - Admin - Heartland set up (Pax & Heartland set up needs to have same PAX IP#).

1) Get the IP address assigned to your PAX device

• Hold Function button down and Hit #1 button at same time (this unlocks)
• On the device hit menu
• Type in 916860 when prompted for the password.
• Hit the green ok button then hit the down arrow on the screen and select communication.
• Type in 916860 when prompted
• Hit the down arrow and select LAN parameters
• Select IP address. This will show you the IP address assigned to the PAX device
• Write this address down.

2) Open your software and go to Admin->Heartland Set Up

3) In the Heartland Set Up Button

•  Communication Settings -NO CHANGE -----LEAVE IT AT -   TCP

• In the TCP / IP Settings

• For IP Address put in the address obtained from Pax s300.
• IMPORTANT all numbers must be 3 characters for instance 192.168.1.1 would be 192.168.001.001 when inputted into your software.
• PORT - NO CHANGE --- SHOULD STAY -- 10009
• Save

4) Run a penny test to make sure it is working properly, if not, contact support

- Support Information -

 If you have any questions or need assistance with this process please contact

Support by:

Live chat: Click the 'Support Portal' button in your main toolbar (on left-hand side) within your software, then click the orange 'Chat' box in bottom right of screen.

***This has the fastest response time***

Phone: [phone]

Email: [e-mail]