Julie R.

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Recent activity by Julie R. Recent activity Votes
  • SMS Carriers (CoAction/VitaLogics Basic Only)

    SMS Carriers Sms Carriers must be attached to the patient's Cellphone number to send reminders.   To Attach: Go to your patient's area of your software toolbar    Select the patient needed, go to t...

  • Reminders for Pillow Peeps (BDM Members only)

    Appointment Reminder Setup for Pillow Patients   This feature allows BDC clinics to send multiple Text/Email Appointment Reminders to their Pillow patients. In the Appointment Reminders area of Ad...

  • How to take an Insurance Credit Card Payment with Fortis

    How to Process an Insurance CC payment with Fortis  You can take an insurance payment two ways. Option 1 is using a patient file and Option 2 is going directly to the fortis virtual terminal.   1st...

  • How to Process a Void/Refund with Fortis

    To process a Refund: Refunds can take anywhere from 24-72 hrs for the patient to see the credit. Click on a past payment made and ran through Fortis then select Refund. Fortis will refund the full...

  • Interested in Moving to Fortis as your Integrated Merchant?

    Interested in Moving to Fortis as your Integrated Merchant?   We are now integrated with Fortis!   **Check out the attachment for to view the Fortis brochure created for our clients** Here is the i...

  • Fortis Transaction and Response Codes

    The following are response codes from Fortis: You can also see this information within the links provided Transaction Response: https://docs.fortispay.com/developers/api/endpoints/transactions Resp...

  • Error Message: Specified Network Name Is No Longer Available.....

    Customer: If you encounter the following Error Messages, here are some steps to help you to resolve your error. If you continue to have problems, please contact support for assistance.   Specified ...

  • Error Message: Key Not Found......

    Customer: If you encounter the following Error Message, here are some steps to help you to resolve your error. If you continue to have problems, please contact support for assistance.   1. Key not ...

  • "Object Reference Not Set To An Instance Of An Object"

    this message comes up when there is a network delay. To resolve: Reboot the server & client PC (if it is not the server) Try using the database again If still showing error then escalate to support

  • Error: String is not recognized as valid date/time

    Check that the date and time on your computer is correct In the lower right corner of the screen in the taskbar notification area click the Clock. Click change date and time settings Depending on...