Julie R.

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  • Interested in Moving to Fortis as your Integrated Merchant?

    Interested in Moving to Fortis as your Integrated Merchant?   We are now integrated with Fortis!   **Check out the attachment for to view the Fortis brochure created for our clients** Here is the i...

  • Fortis Transaction and Response Codes

    The following are response codes from Fortis: You can also see this information within the links provided Transaction Response: https://docs.fortispay.com/developers/api/endpoints/transactions Resp...

  • Error Message: Specified Network Name Is No Longer Available.....

    Customer: If you encounter the following Error Messages, here are some steps to help you to resolve your error. If you continue to have problems, please contact support for assistance.   Specified ...

  • Error Message: Key Not Found......

    Customer: If you encounter the following Error Message, here are some steps to help you to resolve your error. If you continue to have problems, please contact support for assistance.   1. Key not ...

  • "Object Reference Not Set To An Instance Of An Object"

    this message comes up when there is a network delay. To resolve: Reboot the server & client PC (if it is not the server) Try using the database again If still showing error then escalate to support

  • Error: String is not recognized as valid date/time

    Check that the date and time on your computer is correct In the lower right corner of the screen in the taskbar notification area click the Clock. Click change date and time settings Depending on...

  • Scheduling an Appointment: A warning pops up saying "invalid credentials": Appointment schedules but, pop up continues

      Is your software linked to your Google calendar?   IF YES the error means the customer changed their google password but did not change it in the software If YES – go to Admin > Providers > sele...

  • Error stating "Out of Memory"

    When performing functions within the software, you may see an "Out of Memory" error in the form of an unhandled exception or Red pop up across the top of the screen. This error is displaying becaus...

  • How to Add a New CPT Code to Your Existing Fee Schedule

    Adding a New CPT code to an Existing Fee Schedule   This article will walk you through the process of adding a New CPT code you are using to an Existing Fee Schedule attached to a patient insurance...

  • How to create an Email Campaign (Full Walk-Through)

    Creating Email Campaigns To Access your campaign interface, you will go to Admin ​→​ Campaigns     This is an image of the screen display you will be looking at before you get started.   Step 1: ...