Missing + (Plus) Sign in Patient Ledger
The + sign to the left of a charge displays when an EOB has been posted, a write-off was applied, or a modifier was attached to the specific CPT code.
In Some cases, moving the columns around can remove the + sign from view.
Here are some simple steps to add them back:
Make sure you only have one patient's file open when you follow these steps.
- Go to a patients' file
- Ledger tab
- charges tab and right-click a column header (description)
- Select Default Layout and the +/- sign will return
- If you have customized your header row then you will need to rearrange the header as it will be set to default
Please contact support if you have any trouble performing the steps provided