Before contacting Fortis Support, please make sure:
- You have Chrome or Mozilla as your computers default browser
- You are on Fortis version V20.25.0 or higher
- All Cache is cleared within browser regularly (All time needs to be the date range)
When clearing Cache, it can take some time so, this should be performed during lunch or after office is closed to prevent issues with using your software or Processing payments as no actions can take place during that time. If you are unsure of the steps, click here and walk through the steps for your default browser.
If these steps do not correct the issue, you must contact Fortis Support @ 855-465-9999 for them to research or provide additional options to try.