The Overpayment Button is selected ONLY when the Insurance Company has sent you a payment on a service that was NOT provided to the patient and/or they were NOT billed for.
Example: Overpayment is like ghost charge. You billed for an adj but, they paid you for an xray so the xray would have to be entered so it can post on the ledger
Here are the steps to manage an Overpayment:
1. When you have the patient pulled up for whom the over-payment applies, click “Next” and then click “Over-payment”
2. You will now see the “Select CPT” window. Type the code for which the overpayment was applied to. You will find this on the EOB. Select the code and click “Save”.
3. The next window will allow you to add the specifics of the payment. You will add the payer’s name, the charge amount (this should be equal to the overpayment amount, the billing provider and the payment amount from the Primary, Secondary or Tertiary insurance).
4. The click “OK”, and you are all finished :)
- Support Information -
If you have any questions or need assistance with this process please contact Support by:
Live chat: Click the 'Support Portal' button in your main toolbar (on left-hand side) within the software, click the green 'Support' box in bottom right of screen.***This has the fastest response time***
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